Misericordia Customer Service

Our team is at your disposal from Monday to Saturday from 11H00 to 19h30

Téléphone : 00 33 (0)9 54 67 98 66 e-mail : shop@misionmisericordia.com

Our adviser is here to ► To help you in the online ordering process and reassure you in your purchases by providing you with all the necessary information on our products, payment methods and delivery times.

► To inform you about the availability of our articles, the conditions of exchange, refund or any other complaint.

► Keep you informed of the best current offers and upcoming events! We strive to answer you in an efficient and personalized way for your complete satisfaction!

► Follow Misericordia on Facebook & Instagram

1. Delivery


Colissimo service of the Post Office. It costs 7 euros and you are delivered in 2-3 days after shipment. Free from 60 euros purchase.


Service Colissimo International de la Poste. It costs 10 euros and you are delivered in 2 to 6 days after shipment (for the European Union, delivery times can be extended for the rest of the world). Free from 60 euros purchase for European Community countries.


Orders placed before 12 noon are sent the same day. After 12:00, orders are processed the next day at the latest.

Order Tracking

Once your order is placed, Misericordia will provide you with a number corresponding to your package. Just go to colissimo.fr and enter this number.

2. Returns


You have fifteen (15) days to change your mind! Returns are free for France.


If you change your mind within seven (7) days of placing your order, you may receive a full refund.


If you change your mind within fifteen (15) days following your order, you can exchange your product or benefit from a credit valid for a period of 6 months. Products must be returned in their original condition in order to be resold.

For management reasons, no returns will be accepted without our knowledge. Please contact us by phone : 0954679866 or e-mail : shop@misionmisericordia.com

The only valid return address is the following :

► Misericordia Store

7-9 rue de Charonne

75011 Paris - France

3. Terms of Payment

Payment by CB, VISA, MasterCard

You can pay by credit card: in this case, payment is made on the website of our partner HSBC & Atos. This means that no banking information about you is transmitted via the Misericordia site. Payment by credit card is therefore perfectly secure. Your order will be recorded as soon as the payment is accepted by the banking service. You can pay online with confidence by entering your credit card number, expiry date and security code on the back of your card in the spaces provided.

Your credit card details are encrypted using SSL (Secure Socket Layer) protocol and are never transmitted unencrypted over the network. Payment is made directly to the bank. Misericordia has no access to these coordinates, and does not keep them on its servers. This is why you are asked for them each time you make a new transaction on our site.

Cash payment by Paypal

You can make the payment by Paypal system: in this case, the payment is made through our partner. Paypal terms and conditions will apply.

Secure payment

All orders are 100% secure

Free shipping

on all orders over 60 euros

Satisfied or your money back

warranty of 15 days

Customer service

Contact us at 00 33 9 54 67 98 66 or email